Shane Paterson

Review of Novotel Wollongong Northbeach

As I had just gotten married that day i booked a 2...

As I had just gotten married that day i booked a 2 night stay with the novotel, i had asked if champagne and strawberries could be arranged for my wife in the room and when we got there, there was a bottle of champagne yes but no strawberries, and a note to myself shane paterson, nothing to congratulate both of us on our wedding. I had also booked another room for the best man and his wife, and on the sunday my wife went to have a shop in your boutique come back to the room and was locked out as was my best mate, to which your staff tried to say it was our fault for maybe having the room key near a phone? funny though how all 4 keys were now not working just after 11am that morning,like we had only been booked in for 1 night stay,not the 2 nights i had arranged. Also upon checkout, i checked my invoice and had been charged for 2 x panarama rooms not just 1 x pamarama. This was corrected after a minor dispute with staff, I then went to pay on my savings card and cause it was over $2000.00 it declined I then paid on the same card and and pressed credit to which i was told i would be charged $27 something for using a credit card,my wife then went back in to question this charge as we own our own company and the credit card charge should not have been on there cause it still come from a savings account, the lady she spoke with was quite abrupt and rude. We marked everything we had used from the mini bar on the leaflet provided and still an extra $30.00 was debited to my card the following day?? what for I have no idea??
On the Sunday night my wife filled out the breakfast order form and hung it on the door as it says to do,only to awake the following morning and it still be hanging there.
Please i would love a response to this survey as I am not happy.