Robert Sheaff

Review of Jim Norton Toyota

I was highly surprised and impressed with the leve...

I was highly surprised and impressed with the level of service and professionalism during my recent purchase. I worked with Darren Playford over the internet, who very quickly responded to a quote request. More important, he not only rapidly countered a lower competing offer, but convincingly explained why Norton was a better overall deal (not simply cost). Darren was very upfront and presented the exact out-the-door price he quoted me. I kept looking for all the typical add-ons but they were not there. Next went to Zach in finance, and I thought, okay here it comes. Again pleasantly surprised, as Zach was professional and not pushy. Amazingly, the cost remained the same I had been quoted and we were done in ~15min. Zach also did a good job explaining the service options available at Norton, and while I typically avoid the dealership for routine maintenance, given my experience during the purchase I am actually planning on using you guys for this vehicle. Would definitely recommend Jim Norton Toyota to anyone looking for a new car.