T B Review of Doggie Style Bowtique
My husband and I took our American Eskimo to be ge...
My husband and I took our American Eskimo to be get a trim and his fur to be evened out. Instead they shaved our dog completely down to his skin. When asked why he was shaven, they said it is what was asked for. We never asked for him to be shaven! As professional dog groomers they should know never to shave a double coated dog. Nonetheless, I understand that misunderstandings happen. I asked how the situation could be ameliorated and the manager screamed at me. All I really wanted was an acknowledgement that a misunderstanding had taken place and an apology on their part in the process. Instead the manager blamed me again and said it was a "domestic issue". When I told her that her handing of the situation was unprofessional and that I would leave a review,she replied "go ahead, we don't care". A simple acknowledgement of a mistake would have sufficed. Do not take your dog here!
In response to the owner: I actually paid and tipped BEFORE I saw my dog as it took a few minutes to retrieve him from the back. I have not had issues with the salon in the past, so I didn't think that this would be a problem. Furthermore, he was never shaved in the past and was NOT asked to be shaved during this appointment. These statements are blatant lies as well as the reported length left on my dog. He is shaved down to the skin and I have plenty of photos showing so. I have no issue with Carrie, as she handled the situation cordially. And in my post you can see that I acknowledged that misunderstandings happen. My concern was with the unprofessional behavior and derogatory statements made by the manager when I raised concern. I appreciate the apology, but it doesn't excuse the way the manager treated me.
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