Yvonne

Review of Riverhead Toyota

I had an appointment mid January which I had sched...

I had an appointment mid January which I had scheduled 2 weeks prior. I arrived at the dealership to drop off my vehicle and was to receive a loaner. Dropping off and picking up a loaner should have taken 30-45 minutes. The process took over 2 hours causing me to miss a previous appointment that had been scheduled one month in advance. No one could explain to me why this had taken so long. After the 2 hour wait, I received a loaner car which had less than 1/4 tank of gas and was covered with snow causing low visibility while driving.
My vehicle was ready the next day but had stains on the passenger seat, greasy hand prints on the door frames and a broken window guard on the passenger side. No one walked me to my vehicle or reviewed it with me. The service rep just pointed out the window to the location of where it was parked which I did not immediately see.
Upon noticing the damage and bringing it to the attention of Mike, the Service Manger who insinuated that it had been broken for some time. In addition, he could not explain why the seat was stained with black glue. While standing by my vehicle, he stated that it was 20 degrees outside and he wasn't going to stand there any longer. He stated he would order the window guards and he would be calling me in a few days. After waiting a week,that call has not yet to be received.
I find it very disheartening that there was absolutely no compensation of any sort for the extended and unnecessary wait time with an appointment that was scheduled 2 weeks prior or the damage that had occurred. Furthermore, there was no effort in trying to rectify an already bad situation created by Riverhead Toyota. It was a very unpleasant experience that my family and I encountered while picking up my vehicle.
This is not typical customer service that Toyota is known for and as a result, I will never go to Riverhead Toyato for service or to purchase a new vehicle.