Horrible company. How the hell are they even in bu...

Horrible company. How the hell are they even in business. I didnt choose them. They were added part of my loan and if i knew they were this bad i would have changed companies. We had our roof changed after a storm. They had approved it before it was changed. Now that i call for the rest of the money to pay the roofers they keep sending me around. They keep asking for weird "proofs" that no other company asks for. Even the roofers have never heard of this sytem this company is running. They originally asked me to show proof that I have paid the roofers and that they are a real company and that i didnt lie about having the roof changed. That mucg made sence. So they tell me to show proof that the check i wrote the roofers have been cashed. So i do just that. But them they turn around adn say they need the actual check! How does the roofer cash the check but send you my personal check to proof i gave them a check. They make no sense. Just a bunch of running around so they wont have to deal with the customers or pay.