Thomas West

Review of Hayden Beverage

Normally I have had good experiences here, but tod...

Normally I have had good experiences here, but today it was quite a bit different. I purchased a keg back in April on the 20th, the keg expired on the 22nd, two days later. I didn't notice the date until a couple of weeks later when I poured a glass and the beer tasted and smelled off. I untapped the keg and meant to take it in, but was out of state in Alaska for most of the summer so I didn't get a chance to bring it in to them till today. I had intended to just get my deposit back but the nice front desk gentleman insisted that they should take care of it since the keg was nearly full and asked the manager if he could refund the keg. The manager said yes and I thought all was well, after the manager got off the phone he asked if I would like to just exchange the keg for a new one and I said that would be fine and he grabbed me a new keg with an expiration date four months out. As I was filling out the Idaho form, he looked at my paperwork and saw that I had purchased it back in April which the front desk attendant had already been made aware of, the manager immediately said they couldn't do anything took the new keg back and said the most they could do was refund the keg deposit and said I should of checked the dates before taking the keg originally and that it was my fault. Even the front desk attendant was shocked by this and said "really that's all we are going to do?" The manager was rude and unprofessional and made me question if I will be buying anymore kegs from Hayden. I could understand the inability to refund after such a long period but the rudeness was unacceptable.