So I been having issues at work

So I been having issues at work
I been calling multiple places in need of information on scale pay and etc , so I came i across some simple papers provided by TWC
Long story short - I came in and asked my questions I was provided the same papers and the African American male walked away and that's it ... No response or help at all ... As I stranded in amazement I walked up and said you didn't even awnser a question and he pointed to a number and said to call there ... Wow the African American lady in the front desk just smirked ... Jesus Christ replace this people now !