The technician that checked our heating units was ...

The technician that checked our heating units was very nice and helpful. It is the Customer service behind the technician that I have a problem with. These heaters are increasingly becoming a frustration. Step by step:

We called for service on one unit back on 10/2 or 10/3. Our appointment was on Wednesday 10/07 and I will be out of town. My mother is available to let the technician work. I receive a call from the technician telling me that the unit is out of warranty, but the second unit is covered. Keep in mind that BOTH units were installed same day within hours of each other, and when offered the extended protection, my father agreed to cover BOTH units. We had to cancel service until we straightened this out.

Returned from my trip and called to straighten out the warranty issue. now both are covered. Schedule service again. Technician comes out on 10/17. Discovers gas valve faulty and calls to order part. Tech puts operator on speakerphone so I can hear parts will be delivered Tuesday for install on Wednesday 10/21. have receipt that says so.

Thursday 10/22/15, call to find out what happened yesterday, discover appointment was rescheduled for 10/28/15 because part never arrived on time. We were never notified of the reschedule. My parents have been without heat for 3 weeks now. Not satisfied at this point. However as I said before, not technician's fault. All issues are happening with the customer service side.