We went to this cafe on April 2nd, 2020 and got 2 ...

We went to this cafe on April 2nd, 2020 and got 2 cappuccinos and 2 croissants and were charged $19.49, which was $5.00 over the price it should have been and we didn't notice until later. The barista was a young man, maybe 5"10 and did not make the cappuccinos properly (the foam went away in under 1 minute & there wasn't enough foam)

Later I went to this cafe the evening of April 2nd, 2020 and got 1 cappuccino and asked for a double shot espresso. The same barista, charged $8.00 for the coffee, after I paid I noticed it was too expensive and should have only been $5.50 for the extra espresso shot. I asked him for a refund, and he said that he did not know how to make refunds. He said he would just refund me the next day and he would remember my face. I told him I would not be returning the next day/week as I would be out of town, and he did nothing. Not only was the coffee made by him bad again, it was an unpleasant experience to be overcharged.