my parents, who don't speak english well, took the...

my parents, who don't speak english well, took their dog to Lort Smith on the advise of their vet. A week later their dog died. Mum told them that they are pensioners and could they pay their bill off. Yes, just show us your pension card...and the next week they received a letter from Centre Link to advise that Lort Smith had put in a form to deduct $100 per fortnight from their pension! but wait...that isnt all...They are still to receive an invoice to advise them how much the total bill comes to.

So I phoned Lort Smith, got through to finance and was rudely told that this is what they signed for. When I told the guy that this was not possible as they didn't speak english well and they definitely would not have been able to fill in a form, he backtracked and agreed to change this to $50 per fortnight.

Have called twice more to get a total amount owing and three weeks later am still waiting...but wait, Lort Smith is in the meantime garnishing their pension and getting their fortnightly payment.

Shame on you, Lort Smith, truly shame on you!