We paid almost $500/per night for an upgraded suit...

We paid almost $500/per night for an upgraded suite with a private hot tub. For this price I would never expect to clean my own room, but that's what we did! When we first arrived to the hotel we struggled to get through the doors with our luggage, stroller, and two small children. Once we made it into the lobby we saw a group of staff standing and talking. It would have been nice of them to help us. After we got checked in and to our room it was obvious it hadn't been fully cleaned. There was a pair of socks on the floor, chunks of food, and paper scraps. The shower had lots of mold and a large hair ball. I went to the front desk to ask if the room had been cleaned, they assured me it had but that they would send housekeeping to our room. When they arrived they told us they could NOT clean but they could bring me a vacuum and wait in the hall for me to vacuum. So for a nearly $1000 stay I cleaned the room myself! Then we discovered that the hot tub didn't work. Again, we informed the front desk that it had no power at all. They said they would have someone come to fix it but that never happened. We followed up on this multiple times per day. I asked for the $110 per night upgrade cost to be refunded and got back $100. We were supposed to get back an $80 refund but we still haven't gotten that back either. The water slides were closed, the farm pool was closed (that we had specifically confirmed this would be open to take our kids). Overall this was an awful stay and I'm so disappointed! This was the most expensive hotel we've ever booked and it was terrible quality, cleanliness, and service from start to finish. I'd love to get a refund for at least a good portion of this stay!