My Experience

Review of Vista Products

While this company makes AWESOME lighting for your...

While this company makes AWESOME lighting for your homes, when I had an issue with damaged product, they left me hanging. I bought several expensive lighting fixtures for my new home and when one of them had damage to the main frosted glass, the receptionist at their customer service number (listed on the box) said I would need to buy a new one. I explained to her this item needed to be fully compensated due to a manufacturer defect. She said I still had to pay for it.

Feeling forced, I paid for it...one glass piece, for additional approx $30 (plus shipping and taxes, even when I live in a state with NO tax). Sad day when you don't get the service you come to expect from such an awesome company. I am not sure if that is how they always handle customers, but I felt I had to place this review as it is the absolute truth. A Bad review based on truth damages a lot more than $30. It was difficult to pinpoint the actual Allen + Roth location to write this review, so I had to place this review at their corporate office in Florida.