tiffany Ralston

Review of STATE OF VIRGINIA DEPARTMENT O...

Referred to the state because my locality is not c...

Referred to the state because my locality is not communicating with me at. Hour+ wait times, no returning of voicemails. What should have taken a phone call or two is taking multiple calls and voicemails a day on my part. My son's medical care was canceled thanks to the DSS' s fantastic customer service. We're also back on a waiting list to begin his services again, whenever a social worker (even the ones that aren't licensed call themselves one) decides to do their job with any ounce of efficiency. I cannot fathom the difficulty in returning calls or answering them to begin with.

Edit*** 5 months. 5 months for them to get some paperwork handled. And this is after I threatened legal action. Petersburg DSS tried to blame me for the issues. However, the doctor's office has tokd me several times that the social workers are notoriously horrible at processing paperwork in a timely manner, without someone staying up their butts about getting it done.