My partner and I booked our vacation to New York i...

My partner and I booked our vacation to New York in the month of August and decided to stay at this hotel because of its location and because it seemed modern and functional. After 12 hours of travel when we arrived at the hotel they tell us that they do not have rooms and that they have to give us an individual one and that the next morning they would assign us the correct one. We found it amazing that we booked the hotel so long in advance and, considering that it is a large hotel and that it has a large number of rooms, they did not have the room we had booked. The worst thing was not that, but the answer we received from the supposed "director" or "manager" who adopted a cocky attitude and told us that if it did not look good we would check out and we could leave. At 22:00 at night, newcomers, without knowing the city and a hotel error, I have to leave and look for my life when I made the reservation 3 months before? His attitude was horrible. Finally, after the displeasure, we decided to put the mattress on the floor and rest a little. The next day, in the afternoon we received our room and in compensation we received a free breakfast and we deducted the first night of stay. Now, in Spain we find that the hotel has not yet made the first night's refund. Bad experience although the hotel is a good choice because of the location.