We have been in the emergency room at the directio...

We have been in the emergency room at the direction of the physician for 4 1/2 hours. We came here for my dad to be admitted to the oncology floor. Every time the nurse leaves to go get something he needs, she doesn't return. When she finally does return, she doesn't have what she went to get. We were told almost 3 hours ago that his room was being cleaned. Then, it was how busy they are upstairs for a report to be called. My dad has a tumor in his sacrum and he has been laying on this cot for nearly 5 hours. The house supervisor came in early on and said they would put a hold on a bed upstairs. They are less than attentive and I am less than impressed. There is a serious lack of customer service and patient comfort. Seeing all of the other poor reviews, my guess is, they don't care what we have to say. I thought this was a "Magnet" hospital?