I have lived in the Atlanta area for over 36 years...

I have lived in the Atlanta area for over 36 years. This past March was my 1st experience with Grady. It was also my LAST. I wasn't the "patient". Unfortunately my son was. I did not know that Gwinnett Medical had a "Level 1 Trauma Unit". If I had known, I would have INSISTED that my son be moved there IMMEDIATELY. I had always "heard" how great Grady was. Now I KNOW. The place is HORRIBLE. My son was involved in an auto accident on his way to work on the morning of March 16th. He was UNCONSCIOUS, and had to be cut from his vehicle. He was taken, by ambulance, to Grady and was listed as "JOHN DOE". No one from Grady contacted us. Our son was there for over 28 hours. The only thing we knew was "HE WAS MISSING". Our daughter-in-law finally found him at Grady. After being transferred several times, she was connected with the "Trauma Unit". She described my son and was told that they had a "John Doe" that fit his discription. We finally knew. Our son had a broken neck, right ankle broken, left knee broken, a tear to his liver, his eyelid was cut and he had a HUGE bandage over his left eye, numerous cuts and bruises, and we were told that he had "bleeding" on his brain.He was not conscious. My son had been there for 28 hours, ALONE. NO ONE bothered to locate his family. His accident was on the 15th. We found him on the 16th. We found a bag in his room that ONLY had his shirt in it. We searched EVERY inch of that room for anything else. We found NOTHING! We asked, NUMEROUS times, about his condition, the place on his head and his other belongings. We were NEVER told anything, except someone would be in to talk to us. That NEVER happened. We KNEW that whoever cut his shirt off must have cut his pants off. Where was his pants? We also noticed that WHEN he would gain consciousness that SOMETHING wasn't quite right. He did have a HUGE bandage over his eye. What was under that bandage? Did he have stitches? We asked numerous times. No answers. A female Dr. from Emory (Dr.White) FINALLY said she was ordering a MRI on my son's head. Never happened. She lied! He was at Grady for 6 days before a nurse took off the bandage. My son's head needed suturing. His head had NEVER been looked at, in spite of us asking and asking. It was too late for suturing, so now he will have a huge scar that will need plastic surgery. He was STILL listed as JOHN Doe in spite of being told his name AND that he had insurance. He DID NOT receive adequate service. We (his family) was treated like 2nd class citizens. I can ONLY imagine how HE was treated when we weren't with him. I have ABSOLUTELY NOTHING GOOD to say about this abomination that is called GRADY. FYI: On the 4th day, a bag with my son's pants, and wallet with ID in it, was brought to us, while our son was in ICU. We were TOLD that we FORGOT it. What a joke!!!