The absolute worst customer service I think I have...

The absolute worst customer service I think I have ever experienced. Received a brace for my daughter that was nothing like we thought it would be and no one will return my calls. I have been trying for months to speak to someone other than a receptionist and all my messages have gone unanswered. I even tried to send the brace back with a note of explanation and they sent it back to me with no note, no nothing. Buyer beware - these guys do not deserve your business.