I haven't receive my withdraw for 2 weeks!!!!

I haven't receive my withdraw for 2 weeks!!!!
I tried many times to try to contact them, but no response except system auto response. Even I waited for hours for live chat, at the end, it told me "no agents available to chat with you right now.". I can't believe such horrible service happened in a famous global payment brand.
I am afraid that I wouldn't use Payoneer for my coming business.