Claire Shin

Review of Rescue Air

My first installation was not up to my satisfactio...

My first installation was not up to my satisfaction and I dropped them a note. Rescue Air called me first thing in the morning and sent guys to address whatever issues I had. Basically they sent three guys again and they worked 1-2 hours to address every little issue that I had. Blake was my initial contact and took the matters into his hands to fix everything and made sure that I was satisfied. The work before and after was 180 degrees. Blake was professional and knowledgeable.

I called them again to change one other thing. They came and addressed the issue and I am appreciative. However, there is one thing that feels wrong. I paid and installed manual dampers on each duct. They told me that I could control the air flow to each duct as needed with them. But when they installed them, they didn t write down which duct goes to which room. When I asked them, they told me they usually don t write them down because they come and do it. So I asked if they would come and change the damper if I needed them to, he mentioned that I would need to pay the service fee. So I am wondering, Did I pay them to install the manual dampers so that they would have reasons to charge me more in the future? To be fair, they came back to write down as many ducts as they could figure out, but in my opinion, that is something that should have been done by the installers. So if you decided to use Rescue Air, make sure you ask the installation crew to note which duct controls which room.