The sound proofing is quite bad. We slept next to...

The sound proofing is quite bad. We slept next to a room where there s a dog and it barked throughout the night. In the early mornings hours we could hear people walking in the corridor In these rooms you hear every single noise.
We stayed in the junior suite and the curtains could not close all the way. There were gaps between them and outside there are spot lights shining in. First night they were able to move us to another room (at midnight). They were not able to give us another room the other night because the hotel was fully booked. They then tried to fix the curtains but it was unsatisfactory for us because the gaps were then smaller but still did not close all the way and there was still light shining through our room. The hotel couldn t propose any solution. What s worse was that when we then asked for eye-masks to be able to sleep through the night, the hotel wanted to charge us money for them and didn t really want to provide them.
The hotel seemed really unsympathetic about our situation when we continued to tell them.
When we checked out no staff even asked us how our stay was. We just didn t think this lives up to a 5 star hotel standard and we were paying over 400 euros per night. After all when staying at a hotel the minimum requirement is that guests should have a good rest, which we were not able to.