Rick Dubigk

Review of Doubletree Hotel Spokane City ...

We would mark 6 stars if we could! A+ customer ser...

We would mark 6 stars if we could! A+ customer service! Tina, from Sales and Marketing, approved an expired gift certificate that we were previously unable to use due to covid. She was extremely accommodating and prompt in her communication, and must have been the person who facilitated a thoughtful surprise in our room to further celebrate the surprise 70th birthday celebration for Rick. Her actions were especially appreciated after the many letdowns and disappointments that have occurred over the past year. Our room was spotless and we had a beautiful view of the river as requested. We were also very impressed with the warmth and genuine interactions with the staff at the food/coffee serving area. Our breakfast was fantastic! Overall, our experience with this DoubleTree was sterling from start to finish. We will definitely be back!