So, this is my first ever bad review. We are curre...

So, this is my first ever bad review. We are currently staying at the horseshoe Bay resort. I surprised my wife with a weekend getaway after she was diagnosed with MS. She has had a hard six months and I wanted her to just relax. Unfortunately that condition makes you extremely tired and so I wanted her to be able to sit in the room have a good view and enjoy her time. I spoke with Wes upon arriving and told him that it was a surprise and she had been here for her bachelorette party before we got married. He told me that he would make sure we had the perfect room to accommodate my request. Well.... attached is the "GREAT RELAXING" view he gave us.(The hotel was not near full capacity either) Wes then literally cut off an employee - whom was also working behind the desk - as she was talking to me about how sweet it was to surprise my wife after such a rough diagnosis and asking about how the diagnosis affects each individual. He literally shoved the key out in her mid sentence and said "Sir, I have you a great room on the 2nd floor near the elevator for less walking. The poor lady just put her head down and walked towards her computer area.

We then stayed in the room for the night as my wife was exhausted and order a movie and room service. When the food arrived it was not only incorrect but the food was just plain cold and tasted like it had been sitting under a heat lamp for 30 mins. My wife couldn't even eat one of the items because of it including an allergy food that I asked to be removed.

On top of that the AC unit whines all night and will not get below 70 even when it is cranked to 65 all night.

For a 500$ weekend hotel resort getaway this is unacceptable. $115 room service order that was basically inedible is worth a bad review also.