WOW what a BAD experience!!!!

WOW what a BAD experience!!!!
I have a water heater problem so I called this company on 6/22/2018. they said the service called would cost $60.00. when the technician came to my home he said to diagnose the problem it will cost $98.00. He told me the vacuum switch is bad and there are no parts available in town. He found the correct switch out of town and it would cost me $1100 for him to go get it. I asked can I go and get it and he said no because they will only sell it to the plumbers. So I ordered the parts overnight from amazon and it cost me $50.00. I installed the switch myself and the water heater still wont work. so I called the company again and the same technician came to my home. I told him that I install the switch still water heater is not working. He said it will cost we $98.00 again to diagnose. I told them I already paid you once ,why you charging me again, he said he don't work for free. He walked away without reason.
Next day I called another company and they fixed the issue for only $50.00
I call The Water Works management 3 time and try to convince to get refund $98.00. They refused to refund money so I decided to express my experience on line.
This company has a big name but they are lack professionalism and honesty. Just money motivated.They will take money without service.