The Boulders is a beautiful property and we decide...

The Boulders is a beautiful property and we decided to stay there for the great summer rate and the convenience considering we live right down the road. Unfortunately, the casita we received, number 360 was not worthy for anyone to stay in. We called two times to let the front desk know that there was a terrible smell in the room. It seemed to increase with the air being on. It was so strong and it was not addressed until the morning we left. Also, upon arrival our refrigerator had a can of pop that exploded in it so we could not use it and the door in the bathroom did not close all the way. There were also no chairs on the patio, and finally our Keurig was not working. When i called the front desk the woman did not seem very concerned and she sent people to check out the smell after i called twice about it. She also told me if i wanted to take care of this issue, I needed to leave the room and actually come to the front desk to discuss it. Which is so odd. Fortunately, a man working at the front desk tried to smooth things out at the end of our trip taking care of a bar tab but it was too late by this time. The room was beautiful but so much was wrong with it it was really too bad.

I will say the the pools were beautiful, and the bell desk, house cleaning, and pool servers were also great. It us just too bad our room and some of the staff did not seem resort quality. If something goes wrong especially how badly it did for us, the woman at the front desk should have fixed it early and unfortunately we won't be staying there again.