Kristopher Caldwell

Review of Schomp BMW

I purchased a certified pre-owned 2018 X5. The sam...

I purchased a certified pre-owned 2018 X5. The same day I bought the vehicle when I got home the light on the driver side door didn t work, neither did the switch to open the trunk. I scheduled to come in and have it fixed. They fixed it however when I got my car back that same night it didn t work. In fact there was no light in the the handle now. Also, there were now scratches on two interior panels. The director of service will not take ownership of this and says they will not participate in the repair. Not the experience I would hope for anyone spending 60k plus on a vehicle to be treated this way on something they just purchased. Go somewhere else, as this group does not want to participate in customer service or ownership.