Wow, where to begin. My entire experience with the...

Wow, where to begin. My entire experience with them is absolutely terrible. Very cold and useless Customer Support.

My shipment from Singapore to UK went completely missing. No tracking updates for 3 weeks and my customer has not received it.

First, I contacted the UK side of DHL eCommerce. They gave a default template response asking me to contact the shipper. (Even though I clearly stated that I am the shipper. They clearly can't be bothered to read my email. My subsequent replies to them were completely ignored.)

Next, contacted the Singapore side. They said since I paid for the cheaper service, there is nothing they can do. That's all. No way to search for the parcel. No recourse.

And the best part? They even ended the email by saying if I don't want my parcels to go missing, I should pay more for their "Plus service".

(I used to think SingPost was bad. But at least when my shipments go missing with SingPost, I can file a report with them and they will search for it even if it is not registered.)

Just avoid them. Go with SingPost if you're looking for the cheaper option, or FedEx/UPS if you want faster shipments.