JeepLife

Review of Audi Plano

I have had several unpleasant experiences with Aud...

I have had several unpleasant experiences with Audi Plano. My first negative experience is when I brought my Audi in to utilize the wheel protection plan that I had purchased when I bought the car. I was told that the wheel protection covered any damage to the wheels except caused by curbs. Well, to my dismay, the finance gentleman performed a bait and switch on me; because Audi would not fix the wheel unless their was catastrophic damage to the wheel. I have learned my lesson and will thoroughly read those lengthy contracts before agreeing to paying additional thousands of dollars for unusable service programs. Very unfortunate and disheartening that a company would be so dishonest.
My next negative experience is also related to an optional service program that I purchased from Audi. I had purchased the door and dent protection and was told that it would cover door dings and alike along the side of the car. This is partially true, however, if the dent is too high ie. near the bottom of the window; it is not covered.
My last negative experience I would like to share is when I brought my Audi in to be serviced for some issues that were occurring. Audi was unable or unwilling to discover or fix the issues my car was having. The initial technician told me everything was normal which most definitely was not the case. I escalated to various managers who attempted to give me various possibilities for the issues but were still unwilling or unable to fix my car. Audi had my car for 4 business days and now I still have a new car with issues. I will definitely not be returning to this dealership or probably any other Autonation dealership if this is how they all operate.
Note: Please read the negative reviews here. I am not the only one having a lackluster experience with this dealership!