Every single experience I've had with Billion has ...

Every single experience I've had with Billion has been negative. I will never set foot in this place again. Quick summary because I don't want to waste another minute on this place, but I'd like people to know what they may be getting

1. Looking to buy a brand new truck nearing $50k in price. Salesmen were not helpful in coming to any kind of reasonable deal on a truck meeting my needs. I went to a RAM dealer in another city and paid $2k less than Billion offered.
2. Called about a minor replacement part needed. Got a price for the part itself, but was told I'd get a call back with the full cost including install. Never heard back.
3. Walked in a couple years later to the RAM building. The place was empty except for a guy in an office. Waited there several minutes, no one came out. Finally knocked on the office door and asked if he was part of the sales team he was the SALES MANAGER! Nice service.
4. I met with them about buying back my truck. Their offer was beyond ridiculous. It was $4k below KBB trade-in value. The next day I went to a non-RAM dealer in town and sold them the truck for $3,500 more than the Billion offer. What a joke.

Beyond those examples, I just never feel like I can believe anything they're saying to me. Every experience I've had is that they are the kind of car dealer that gives car dealers a bad name. I will NEVER set foot there again. If I ever want to buy one of their brands, I will drive hours out of town to buy somewhere else. I'm honestly shocked to see so many good reviews, when my experiences have been so consistently negative.

Something to keep in mind as well every example above was followed by a far better experience with other dealerships. It's not like I was being unreasonable about any of it. Every time, Billion is unpleasant and fails, another dealership is pleasant and we do business. At this point, at least for me, there's a clear trend.