Bill Painter Review of Crown Mercedes
I initiated a web inquiry for a C300 I saw on Crow...
I initiated a web inquiry for a C300 I saw on Crown's lot. CJ Sexton replied with some information. We set up a test drive appointment.
CJ was given short notice for a previous commitment on the day of the test drive, but graciously set me up with Andrew Runk to take care of me when I got to the dealership.
Andrew was very helpful reviewing the features of the car, even taking the time to show the vehicle exterior during a steady rain. He was very patient during the negotiation process, and in a short while we came to a fair and equitable agreement on the price.
On the day of we picked up the car, Andrew introduced us to CJ. CJ took over where Andrew left off, showing us the fine details of the car and reviewing everything we needed to know to enjoy all of the features. He then introduced us to Dustin Holland in the finance department to take care care of the paper work.
Dustin was very knowagable and explained different accessories that were available. We never felt pressured to purchase any additional items. Dustin's system had the vehicle selling price higher than what was agreed upon. When I called this to his attention, he changed the sheets to the correct price with no questions asked. I never felt this was any type of ploy, just a clerical error.
When it was time to drive home, CJ made sure we were happy with everything and comfortable with operating the car.
I do need to mention another sales associate, Michael Gale. I had purchased my previous car from him and inadvertantly overlooked him this time. I was simply responding back to CJ when he replied to my internet inquiry and the deal happened very quickly. CJ and Andrew both told us they had talked to Michael and he was okay with everything. Thank you Michael for being so gracious.
Hats off to all involved for one of the most pleasant car buying experiences I have had.
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