As many others, I too have had the misfortune of d...

As many others, I too have had the misfortune of dealing with All American Moving and Storage. Towards the end of last year we made the mistake of utilizing them to handle our moving needs. After having inconvenienced us by arriving over 4 hours late to pick up our belongings which were to be kept secured in one of their trucks inside their warehouse, we learned 3 days later that a 90 percent of our personal belongings were damaged having spent the past 3 days soaked in rain water. Turns out the company was negligent and failed to secure their truck inside a warehouse as promised to us and turns out they obviously do not conduct preventative maintenance checks on their vehicles as they claimed they were unaware the roof of the truck was severely damaged thus allowing water to get inside of it. One can only imagine the level of disappointment to see all of ones belongings in that condition, immediately a call was made to their office to inform them of their incident and from that moment on we realized what type of company and individuals we were dealing with. Instead of being sympathetic and apologetic they were the opposite and at times even becoming argumentative. It s ironic that when they were notified of the damaged items they immediately instructed their team of drivers to stop unloading items from the truck. It should be noted that at no point in time did we threaten to not pay for the service or anything along those lines but instead they had their drivers essentially force us to pay the remaining balance immediately prior to unloading anything else from the truck. If it wasn t bad enough that they had just destroyed a lifetime of one s personal belongings, they were now threatening to keep the remaining ones unless we paid for them up front. From that moment on the lies and deception began and that s when we were able to see the company s true colors starting from the top with their owner/president Chad Anthony Bottiglieri. Mr. Bottiglieri notified us on the day of the move that he would be showing up to our house the next morning with a representative from a water restoration company. After waiting all day for them to arrive and Mr. Bottiglieri not answering or returning any of our messages we finally gave up but got a glimpse as to the lies and lack of customer support we would encounter over the next several months. In all my years I have never come across a more unprofessional and integrity lacking individual. From promises to help us dispose of and/or store are damaged goods to prevent the mold smell from permeating into our home to promises of issuing a refund or assisting in getting the insurance company to honor our claim in the full amount, all turned out to be lies. Mr. Bottiglieri went as far as showing up to our home the day the insurance adjuster came on site to survey the damaged goods, while at our home he spoke of how he would never want to be responsible for one losing all of their belongings and how he had spoken to his family and gotten reassurance from them that he was to do what was right. These were simply just a series of other manipulative lies from Mr. Bottiglieri. After over three months of being misled we received a partial settlement from the insurance company. When confronted and asked if he would be willing to simply help out and refund us the cost of the move, to offset the partial refund, Mr. Bottiglieri immediately agreed stating it was the right thing to do and the least he could do to help out. Unbeknownst to us this was just another lie. I hope in reading this review that others look in another direction when looking for a company to handle their moving needs.