Josie Acquisto

Review of Kamari Tours - Santorini

Beware of Kamari Tours in Santorini! If I could gi...

Beware of Kamari Tours in Santorini! If I could give less than 1 star I would. First off, the lady selling the ticket at the Fira office was very unprofessional. We first went in to purchase our ticket and she was on the phone, which seemed like a personal conversation, for about 15 minutes. Finally decided to address us, without closing the phone, just asking us "what would you like?" and then when we asked to purchase a ticket she said to come back later. We didn't have much time to search for a different company so we came back in 15 minutes, to find a huge line of people. We waited and watched this same lady help 10 people at once, pretty much cashing one couple out as she was selling a tour to another couple, barely answering any questions and rushing people out the door. We really wanted to see the volcano and hot springs so decided to give this tour company another chance and purchased the tickets for the Jason boat. We asked SEVERAL times if life jackets were provided as I wasn't the strongest swimmer. She kept saying yes and was getting annoyed with the amount of times I clarified this.
Day of the tour, the captain stops the boat at the hot springs. His crew member tells people to jump and swim to the hot springs, which was a very far distance away. All of the passengers grabbed life jackets and left. About 10 of us were left on the boat with no life jacket. When we asked if there was any more, crew member said "no" and kept shrugging his shoulders when we started getting upset that enough weren't provided. Pretty much every passenger needed a life jacket to swim this distance. Another passenger decided to go through the drawers on the deck, found life jackets that seemed to be for emergency, and started handing these out. The crew member got upset and started yelling "ASK THE CAPTAIN", in which the captain came out and grabbed the life jackets and started yelling "NO" and some words in Greek. He shoved the life jackets back and none of us were able to go to the hot springs, as well as our family members that stayed with us because they felt bad.
Came back to the Kamari location afterwards to address this matter, in which the staff were very kind and understanding, but kept saying that there was nothing they could do and to go back to the Fira location and fight to get a refund. It was our last day there and did not have time to go back. Based on the reviews I'm reading now, doesn't seem like much would have been done anyway at the Fira location. Volcano was a cool tour and I'm sure the hot springs were fun too, but DO NOT USE THIS COMPANY!!! BOOK WITH A DIFFERENT ONE!