I recently had an average experience with the bank...

I recently had an average experience with the bank. The online banking platform is user-friendly, making transactions and balance checks convenient. However, customer service needs improvement. Responses to queries can be slow, and the lack of personalized assistance was disappointing. The bank's website could also benefit from more detailed information about their products and services. On a positive note, the bank's physical branches are well-maintained, and the staff is generally courteous. Overall, while the bank offers basic banking services, there is room for improvement in customer service and online support.