Katie Harmon

Review of Vitality Medical

EDIT TO REVIEW: After posting a 1 star review (see...

EDIT TO REVIEW: After posting a 1 star review (see below), as well as identical 1 star reviews on Yelp, Google+ and the Better Business Bureau, I was contacted by Vitality Medical and told that my shipping would be refunded in full, as I had originally requested. I am grateful for this, as I feel it is very reasonable compensation for receiving my supplies days later than ordered, and for the massive inconvenience of not having them when we desperately needed them. I still have mixed feelings about my experience with Vitality Medical, as I wish my concerns could've been met with understanding, kindness, and respect the first time I voiced them, instead of after I posted a scathing (though completely accurate) review.

OLD REVIEW:

1 star is too much. The absolute worst customer service I have ever had the displeasure of encountering. I ordered a urgently needed medical supply on Wednesday morning (12/21/2016) and paid $49.99 to have it "rush" shipped in two days. When I did not receive the item Thursday, I called Vitality Medical early Friday morning to ensure that my package would still arrive on that day. To my dismay, I discovered that it wouldn't be arriving until 12/27/2016, a full 6 days (3 business days) after I had placed my order. I called requesting a full refund of shipping, due to the massive inconvenience of receiving my supplies far later than I needed them (the reason we ordered them was because our DME sent the wrong size supply, so we urgently needed replacements). I was told that my full shipping would not be refunded (they did refund half), as 1-2 days shipping means that the item ships 1-2 days after the manufacturer receives the order, not after you place the order! How incredibly asinine and misleasing. The manufacturer could not receive the order for a month, and then 1-2 days later I would receive my order. When someone pays for 1-2 day shipping, they expect their order to arrive in 1-2 days from the time they placed the order, period. If this is Vitality Medical's shipping policy, then it is blatantly misleading and absolutely false advertising. The man I spoke to was rude and completely unapologetic. Instead of being sensitive to the frustration of a family with a very ill special needs child, we were talked down to and dismissed. We will NEVER be ordering from Vitality Medical again. I am very active in the special needs parenting community, and I will make sure that every other special needs parent knows to not trust their child's health with Vitality Medical.