They have no communication with their clients abou...

They have no communication with their clients about when there is a "global" outage. No communication with us when they have an "update" to the app which cases ALL the current apps to stop working.

Our techs were out of a phone because the app was "getting worked on" for over 6 months. Now today, another update to the app has been done without our knowledge and NONE of our techs have access to their clients while they are out on the road.

We've been a loyal client to them for over 3 years now and the best they can do for us is say, "the app will be available in a week". So now how am I suppose to run my business?

They are suppose to HELP me run my business faster, better, and stronger but the only thing they do now is cause me PROBLEM after PROBLEM.