Have been ordering from here for over 15 years and...

Have been ordering from here for over 15 years and never really had any problems until tonight.. the lady that took my order said 45-50 mins.... an 1 hr and 1/2 later, food's delivered. Checked my order, no fried rice (which I specifically stated and ordered this same plate last friday which came w/fried rice). Called restaurant in which they said I never ordered fried rice and what I ordered doesn't come with fried rice. if I wanted to order, I would have to pay cash on delivery.or they void the whole order and just reorder w/fried rice. ok fine.. no prob... then they changed their minds and said they couldn't deliver anymore because there were no orders in my direction and it's under the minimum delivery amount.. which it was their mistake from the beginning.. so the only way to fix that is if I ordered another plate over the minimum delivery amount.. then they can deliver my fried rice.. tried to complain and ask for the owner or manager or supervisor, I was told no one is going to help me!!!! So now I'm looking for the owner!!!