We do not have the internet for 6 days and yesterd...

We do not have the internet for 6 days and yesterday we have someone appointed to give information, they will erase our trouble because there is a general malfunction and there is still no improvement here is a workplace and nobody is interested, and it gives 2 gb of internet like a joke even our daily use is far beyond this. We say support in the direction, they cannot give more, but in the 48 hours they promised, where is your promise to solve the problem?
Yesterday, a service person came and did it. Today the team came and broke mine again and went away.