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Mark Lais

3 years ago

Bad experience. Manager wouldn't swap out a jacket...

Bad experience. Manager wouldn't swap out a jacket with broken zipper. Tried to get me to pay more for the swap with similar coat year newer or wait 12-16 weeks for the zipper to be repaired as part of the lifetime warranty.

Pathetic warranty takes a winter to fix.

Went to a different North Face store where they swapped jackets no hassle.

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