Randall Choka

Review of Gregg's Greenlake Cycle

Charlatans and frauds. While their selection of bi...

Charlatans and frauds. While their selection of bikes is great, their clothing selections are quite limited and they really don't have good options for decent road biking shoes. The real problem is the service department. The people out front are quite helpful and usually knowledgeable. The problems I have had are when I have left the bike to have it serviced. When I purchased the bike, I also spent $400 for a "Platinum" service plan which means the bike should be fixed within 48 hours if parts are available. They can almost never get anything done in this time period. The members of the service department appear to never communicate with each other so calling the service department is a reliably comedic experience. I have had this bicycle for almost 2 years now and regret purchasing from Gregg's but mostly I regret paying for the service plan. Addendum: I just had my annual tune up. My front derailleur needed replacement. They charged me $100 MORE than the MSRP for the part and I was able to find the part online for $180 less than what they charged me. But the receipt somehow says "You saved $250." What?! I emailed them to complain and rather than actually dealing with the issue they told me I was not allowed to "to make any future purchases here." Charlatan and frauds. A horrible service department and store. Another addendum to the above: 9 months later, the chain/derailleur was making a noise. I took it to Montlake Bicycle shop and found out that Gregg's had installed the chain backwards as well as the master link. More reason to avoid this bicycle shop and especially its service department.