Still here today is our final full day as we check...

Still here today is our final full day as we check out tomorrow.

As an employee of the travel and tourism industry I did strive to really want to love this place. I had several issues since check in some big and some small.

For some issues Samantha at the front desk was very respectful and helpful and for our issues with Eclipse, Stephanie the manager who oversees them was extremely professional and understanding when discussing our experience with eclipse.

Mind you today when we came back to our room after a long exhausting morning at Algonquin park with our babies, our room keys didn t work and when I had call front desk to share our concern that our keys don t work and we re stranded outside with our infants can someone please come let us in, I was told there were no staff to assist, my patience was short as it s been a very long morning plus, this isn t our first issue we needed to address I simply stated you can t expect me to pack up my infants to come all the way to the main building to reactivate our keys that just really confirmed my feelings that this truly isn t a family resort as advertised. I had asked for a manager and was placed on hold and then told after a few minutes later someone will come let us in, but we still had to go to the main building to have our keys reactivated.

Right now (as I would hope summertime is different) there is not much for kids to do regardless of covid which I do understand puts a limit on things, but they only have one restaurant running for breakfast, lunch and dinner. For a resort as large as this I don t see how that can be accommodating or successful? Especially since the restaurant that is opened didn t appear to be family friendly from our dinner experience.

I just wanted to write an honest and recent review as we are still here but just want families to be aware, that even though it s advertised as family friendly, as of right now there isn t really anything family oriented happening. Even in town or at the provincial parks.

There are many things closed due to covid.

Please do extensive research to ensure your satisfied with what you will get prior to booking.

I know when I book clients moving forward I don t think I ll be encouraging for them to attend this resort especially if they are a family. This is just solely based on our experience.