Yesterday the long awaited answer came after count...

Yesterday the long awaited answer came after countless emails and calls:
The destination was originally Italy / Bibione with 6 adults and 9 children under 10, one of whom was chronically ill and a high-risk patient. So not thinking about vacation at the moment with all the restrictions and the fear that I would go with them.

In our case, Wolters is very helpful and unproblematic, even if it took forever. The reason is actually understandable: workload due to Corona and the associated rebooking, cancellations etc.

Answer from Wolters:

Trip was rescheduled free of charge on our desired date next summer vacation.

Negative: Extremely long and nerve-wracking times behind me with countless attempts to make contact.

Positive: rebooking carried out without ifs and buts.

A suggestion from me personally would soon be to give the Tui a handbook on when to cancel and rebook where and how independently. According to our travel agency, everyone did it except Wolters Reisen. Thanks anyway and we look forward to next year!