We booked a room 2 months in advance for Christmas...

We booked a room 2 months in advance for Christmas Eve and we prepayed the room. Two weeks before the date we were going to stay, the hotel changed their policy to accept quarantine guests so they just cancelled our booking. Now we don t have a place to stay anymore on that night as Christmas is approaching and all the hotels are considerably more expensive than they were when we decided to book. Had we known this we had booked another hotel, now we need to spend $1000 extra in booking a similar room just because it s late. The hotel didn t offer any compensation or even apologized for it.

If you want to have your booking confirmed and don t get any last minute surprises and them to cancel your booking, avoid booking this hotel.