****Edit they have come to my aid more than once...

****Edit they have come to my aid more than once. And replaced an entire condenser that failed. Perfect? No. But when hey aren t trying to sell you they do well and they mean well. Can t argue with that.

Okay to friendly (***delete Worst) customer service I have ever experienced anywhere. Tommy kept saying he was sending "the best" team he had -- and 6 times they failed to meet the minimum standards they were supposed to. From misinstallation of the filter holders to vent cleaning -- there was not an aspect they didn't manage to screw up in some way. Terrible experience. Would not use them again.

***Again they brought everything up to speed at long last but it did not happen in the timeframe I would have hoped for.****