Greccie Greccis

Review of RITZ HOTEL MADRID

A 5-star hotel should be outstanding physically, b...

A 5-star hotel should be outstanding physically, but even more so offer service that is essentially flawless. The Ritz did not impress on either aspect. We did not get the experience of luxury one can expect from a high end hotel.

Some examples to illustrate that the service and property was far from legendary:
> The requested fresh flowers were missing in our room when we arrived. When we addressed this at the reception we only got a "we are sorry" and no effort was done to bring any flowers afterwards.
> The requested tickets of the Prado museum were forgotten and not provided at check-in.
> Without asking, the waiter brought us our bill for the drinks that we had not even finished yet in the hotel lobby. We felt as if in an American diner where the waitress brings the bill as she wants to fill up the table with the next guests.
> The restaurant host offered a newspaper at breakfast but subsequently forgot to bring one because she was too busy entertaining a more important guest (president of Real Madrid).
> The Audio Description Commentary was activated on our tv (which results in a voice describing what happens in a tv scene in which the actors are not speaking - service for the blind or partially-sighted). A technician came to our room but couldn't remove the setting there and suggested he would go to figure out how to disable the setting at the tv in his workshop. We never heard anything any more.
> The lobby restroom was out of toilet paper.
> The wallpaper in the hotel room is getting loose
> Matching paintings hanging next to each other in the hotel room are not lined up evenly
> Ventilation is missing in the hotel room's toilet causing dirty smells to remain
> The hotel room's air conditioning / heating is quite noisy and me and my girlfriend we get sick in the room is something smelly really bud
> The hotel room has many many light switches that are interconnected incomprehensibly causing you to turn on all lights at once accidentally which kills the mood in the room
> The grout lines between the tiles of the bathroom need maintenance and are old