Christian Murray

Review of Embassy Suites West Palm Beach

The building and the view is the only nice aspect...

The building and the view is the only nice aspect this facility. When we checked in they gave us a room with two beds( we paid for a king bed) the unfriendly lady at the counter informed us that this was Company policy when they ran out of rooms with a king-size bed to assign a double bed . I understand this unfortunately there were several rooms with a king size bed available and she was directly lying to me. When we transferred over to the room with the king size bed we found out as were laying In the bed that the previous tenants had peed in the bed and they never cleaned Nor changed the sheets, the rest of the room was clean. For some reason the entire staff is rude, the drinks are awful. My wife had a White Russian and is was transparent in color. When we asked the server to remake it it took approximately 20 minutes to see her again . For the money, this is the worst experience I ever had at a hotel .