Samantha A Soliman

Review of Zin Bistro Americana

Beyond disappointed in this place and how the owne...

Beyond disappointed in this place and how the owner handled the situation. I purchased a Conejo deal certificate as a gift for someone and the people who went there are from another country and mistakenly did not sign the receipt and gratuity part. Zin bistro (Angelica) left me a voicemail (I made the reservation for them due to language barrier) regarding this asking what we wanted to close the bill at. I was not able to get a hold of the credit card owner but called Zin bistro back right away. I was on hold for a while and finally hung up and figured they would call back again. No one ever called and the next day their card was charged and tip added. The principle of this is infuriating that they would take it upon themselves to add a certain amount of tip to a bill without permission and without speaking to the card owner first. After contacting the business 3 times and no one ever calling back, we finally spoke with the owner who said they were very busy and he would have Angelica call back the next day, today (Sunday). She never called so we called again and instead of listening and taking care of it the owner called back a few minutes later cursing and yelling and telling us to go ahead and call the F***ing cops about the $36 charge! Beyond disgusted and would never recommend this place to anyone. Definitely do NOT use your credit card at this place as they can not be trusted!