Progressive Service Company is highly reputable an...

Progressive Service Company is highly reputable and highly professional. I've had them out for sink installation, dishwasher installation and now to install a new hot water heater. I should have taken the time previously to post a review, but I got busy and time slipped by.

This time, however, Aaron's service, the plumber that helped me out, was so above and beyond, that I have to take the few minutes to post a positive review. I originally called because we were losing water pressure on hot water. Aaron gave me the bad news that my 20 year old water heater was about halfway filled with sediment and really needed to be replaced. The price he quoted me for a new 50 gal felt a bit high, but he was very knowledgeable about the different manufacturers and assured me that the majority of the cost was going towards a top quality heater.

Still, I wanted to do my own research and I told him I'd reschedule the work. What I found out is that if I went with a Lowe's or Home Depot brand, I might be able to save a few hundred, but they would take weeks to get my scheduled and their brand options were nearly as energy efficient or reliable. I called back Progressive and rescheduled. They said they could have Aaron back out the next morning.

Not only did Aaron come back the next morning, as friendly and professional as can be, and install the new hot water heater, but he also took a look at a minor leak I was having under my kitchen sink and resealed a couple of the joints without me even needing to ask. Progressive has won my business for as long as I'm in the area, and I hope they reward and take of employees like Aaron.