I don't write many reviews, but I felt compelled t...

I don't write many reviews, but I felt compelled to based on my experience last night. I dealt mainly with 3 individuals - Omar and Joe in sales and Nick in finance. Omar and Nick earned 5 stars from me. The most significant thing that stood out about Omar was that I believed he was sincere and genuine in what he told me. I didn't get the "car salesman" vibe from him. He was attentive and seemed to care if I got the car I wanted. Nick in finance was the same way. He worked out a better deal for me than I even expected when I was transferred from sales to finance. He was personable, kind, and hardworking. He didn't go back and forth several times to create some kind of tension to get me to sign. We talked once; he left; and came back with a better deal than I expected, so I signed and was out right after.

My experience with Joe in sales was less than pleasant, however. I was initially offered 18% on my car. I said I had been offered 12-14% everywhere else and 18% was ridiculous. Immediately, they lowered it to 14%, which means there was no reason it ever should have been 18%. Then, they added a bunch of line items that weren't necessary, explaining it away with a bunch of dishonesty when I pointed it out. I told them I would pay the price listed on the site or they would lose my business. (To clarify, I obviously wasn't upset about sales tax or title fees being added to the list price- those I, of course, expected). When I told Joe I would pay the list price and not the extra $1k they didn't disclose on the website, or on the phone when I talked about the car before coming in, he began discussing "bank fees" I would have to pay when they submitted my app for approval. This is a fee literally no one charges, and I've never heard of. He was condescending and said "bank fees can be complicated," as if my small 29 year old female mind wouldn't be able to handle it. However, I've worked in the industry, so I knew it was made up. The men in finance also confirmed they don't charge bank fees as described by Joe, and said he had no idea why that would have been told to me. I spent 3 hours waiting around in sales for Joe to give me the deal I was told I'd get before coming in, and less than an hour with Nick in finance.

Overall, I left the dealership after 4 hours with the car I wanted, at a very fair price. I'd recommend working with Omar and Nick every day. Omar even helped me transfer my things from my old car to my new one- at 9pm. I feel confident I got a good deal, but I felt Joe and whoever the "desk manager" he kept referring to were totally trying to take me for a ride. As a young woman, I already feel like I'm seen as an easy target at dealerships, and that was exactly how I was treated by the sales team (aside from Omar).