Todness

Review of Sheraton Zagreb Hotel

Was a part of a flight + hotel offer from British ...

Was a part of a flight + hotel offer from British Airways. Room wasn't prepared in time. Was told that we should come in at 1pm, we got there at 2:30 instead and had to wait further 30 minutes for the room. Next, we were told about some 'room deposit' we have to pay. When we asked how much is it, the person at reception looked around, as if he was judging how much to take, and said '600 kuna should be fine'. After giving the deposit, that was not mentioned anywhere before we got there, we finally got to our room.
Very small room. Bed is really soft and great, shower is great too, but for a 5* hotel, size matters. We've been to 4* hotels that are way better.
On our way out, we receive our deposit and are told we have to pay a 'City Tax'. 14 kuna per day for who knows what. Again, this tax wasn't previously mentioned ANYWHERE. We've been to a bunch of hotels, most of which were below 4* and I'd say this is by far the worst experience we've ever had. Wouldn't recommend even to the people I hate.