Jenny White

Review of RNL Management

Rented a (thought would be lovely) 1 bed flat thro...

Rented a (thought would be lovely) 1 bed flat through Haus which is managed by RNL. WHAT A MISTAKE! Throughout the tenancy in the Montpellier building in Woodhouse we were promised work to be complete which was on the agreed works written at the signing of our contract. One of which was to fix the leaking roof and serious damp problems in the lounge. Instead we just got passed from pillar to post, having new people hired by RNL to manage the property who all did nothing. RNL instruct you to put any maintenance request though their website but if you do that they never get back to you so you have to call up anyway. One guy 'fixed' our leaking shower by pulling a section off the top of the shower to glue to the bottom of the outside of the shower and called it fixed. It still leaks at times to the flat beneath us. Another complaint we had was a big crack in the wall where at night you could see into another flat next door. The 'handyman' (if you could even call him that skilled) said he couldn't fix it as it wasn't logged so he wouldn't be paid for it and left.

I once overheard the guy who was asked to fix the repeatedly broken fire alarm which went off regularly though the building speaking to another colleague that when he's on the on-call shifts for the building for out of hours he smokes and drinks and if he has to do a job he "just gets a taxi".

I know my experience of living here and dealing with RNL was *good* compared to others who have had to move to another building due to health problems exasperated by the mould in their flat. Others I've spoken to have had maintenance men go to their flats without warning and go through their privates and smoke in their flats. It was regular thought the pandemic maintenance men refused to wear masks on our flats and didn't even care when we challenged them about it.

It's truly a joke of a company and I would stay clear! I've had issues with rentals before however this company just doesnt do anything right by the tenants.