John Street

Review of BMW Seattle

So I don't know whether this goes to the service o...

So I don't know whether this goes to the service of the BMW service center or The mission statement of Lithia dealerships, either way I wasn't impressed. When I purchased my Prius 10 years ago, I bought a lifetime oil change package. This was at the Lithia Toyota dealership in Redding CA. I will say the service there was awesome. They have a separate oil change desk and we're very convenient. Two and a half years ago we moved to Ocean Shores Washington, andunfortunately the nearest Lithia dealers to me are either in Portland, Oregon or Seattle BMW. since I was going to be in Seattle anyway for a concert I booked an oil change appointment about three months in advance. On the day of the appointment, I arrived about 0 25 minutes early and checked in at the service desk thinking I might be able to get in early. My car was parked in the front of one of the two lines going into the service center and sat there for 45 min before it was taken into the service department. One hour later still had not received my car back. Went back to the service desk to ask him to check on my car which he didn't do. Instead he told me it should be done anytime now and he would call me when it was ready. Another 10 minutes goes by and I finally see my car being parked out front and then another 10 minutes goes by. Finally I ask again at the desk to check out---- can't find my paperwork and keys. That took another 5 minutes before somebody walked in and handed him the paperwork and keys. in Redding I always received a sheet that told me how my car was doing tire pressure fill ups and all that. All I received was my receipt. Upon speaking to another service representative and telling them I received very different services in Redding. He informed me that they were a BMW dealership and didn't work on Priuses that much. I replied that's fine for your BMW customers but that's not very good for your Lithia oil change customers. It didn't give me a lot of confidence in having them do my oil change. So wind-up was, it took much longer than I thought it should have for my oil change appointment. Thankfully I scheduled early enough to still make my other engagement. There was no feedback on the condition of my car and when I asked him to check with the tech to see if he had reset the oil light he told me we don't work on Priuses that often he probably didn't but you can go online to like YouTube and they have video showing you how to do it. Well I told them I thought the Lithia side of their dealership was lacking and told them to have a good day. If you're going to sell a lifetime oil change package and honor it at all of your Lithia dealerships then you should have somebody who is knowledgeable enough to work on whatever cars are brought to them for said oil change. Well that's my thoughts on this anyway, I'll probably be taking my car somewhere else in the future.